BOOK YOUR LOCKER
You can use your locker from 8:00 a.m. to 10:00 p.m.
Our services
We are open every day, including holidays!
Book online safely and easily.
Your locker is insured until €1,000.
Security. We have video surveillance 24h a day.
Access to your locker every time you want it from 8:00 a.m. to 10:00 p.m.
Our lockers
We have different kind of lockers to choose what is the best for you.
Lockers for keys
Our lockers also have lockers to save keys.
Home Office
Have you got any doubts?
Frequent questions
What is BIG BOX LOCKERS?
BIG BOX LOCKERS is your reliable lockers in the heart of your city.
It offers a smart locker to save your things from 8:00 AM to 22:00 PM every day, all year, including holidays.
What kind of lockers does BIG BOX LOCKERS offer?
BIG BOX LOCKERS offer different sizes of lockers in order to fit to your needs. From a locker to keep your keys to all your luggage, so you can enjoy the city light.
Our TOP lockers, and the most usual in our establishments:
BIG BOX LOCKERS offer 4 locker’s sizes:
- Medium (M), whose sizes are 30 cm (high) x 40 cm (wide) x 85 cm (deep). In these lockers, it fits, approximately , 1 hand-luggage and 1 backpack.
- Large (L), whose sizes are 52 cm (high) x 40 (wide) x 85 cm (deep). In thse lockers, it fits, approximately, 1 big suitcase and 1backpack or 3 hand-luggage and 2 backpacks.
- Extra-Large (XL), whose sizes are 74 cm (high) x 40 cm (wide) x 85 cm (deep). In these lockers, it fits, approximately, 4 hand-luggage (55x40x20 cm) or 1 extra-large suitcase (80x55x30 cm).
What can the client introduce inside the booked locker?
The client only can introduce the packages that are part of his luggage inside the specified measurements on the booking in order to not overload the booked locker. The limits or prohibited objects established by BIG BOX LOCKERS are the following, which are merely illustrative and non-exhaustive, namely:
- Do not use the lockers for unauthorized or illegal purposes. In particular, the Client undertakes not to store objects whose mere possession or trafficking is illegal (such as stolen objects, drugs, pornographic materials or, in any way, degrading to human beings, etc.).
- The client is the responsible for any damage caused to other people’s luggage in case of keeping some prohibited or poorly packaged items.
- Items prohibited by law or considered dangerous according to national legislation, as well as items that, by their nature or packaging, may cause harm to humans, the environment or other baggage transported and/or stored, are not permitted for its storage. We do not accept storage or provide different services for goods that, in our sole discretion, are considered dangerous.
- BIG BOX LOCKERS do not accept the storage of: plants and animals, live or dead; negotiable securities and certificates (bills of lading, currency, paper money, coins, credit cards and traveler’s checks); other non-negotiable securities; material that may be considered pornographic or indecent; weapons (firearms and bladed weapons); software containing high value information; technology (phone, iPad, tablet, PC, smartphone); trash; political material; hazardous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky products; documents (offers, both public and private, securities, food Stamps and fuel coupons, etc.); architectural models; watches.
- BIG BOX LOCKERS will not be liable for the loss of any property whose unit value exceeds 1,000 euros. Consequently, it will be the exclusive responsibility of the Client to deposit said documents and goods of special value or need in the rented lockers contrary to what is established in these General Conditions.
- It is not allowed to leave personal documentation essential for travel inside the lockers. It is the Client’s responsibility not to leave any identification document, plane, train, boat tickets, etc. or other documents necessary to travel at the ticket office. The Client acknowledges that he has taken all necessary precautions and measures to ensure that he has not left any documents necessary for travel at the ticket office. The Client acknowledges accepting this prohibition and expressly states that in the event that he leaves essential identity documentation for travel and suffers any loss or theft of said documentation, BIG BOX LOCKERS will not be responsible in any case for any negligence on the part of the Client, exonerating him from any claim for missed flights, trains, etc. as a direct consequence of the negligence and exclusive fault displayed by the Client.
- The contents of your luggage are not prohibited items, and you are not a person or organization with whom we cannot legally trade under any applicable law or regulation.
- Not to store any type of contaminating or dangerous material in the lockers (such as flammable objects or dangerous substances).
- Not to store food of any kind inside the lockers.
- Not to use the lockers to deposit goods that must be collected by a third party Lockers should not be used as a means of trafficking goods between parties. It is a use that is not authorized by BIG BOX LOCKERS.
How do I know if BIG BOX LOCKERS are available in a store?
Through the Website www.bigboxlockers.com , you will be able to find out the availability of the lockers in each of our stores for the days you need.
How long can I rent the same locker?
You can contract the locker rental service for a minimum period of one daily block (of calendar days) and during the business hours of the chosen BIG BOX LOCKERS store.
When will I be able to access to the locker(s) I have rented?
The locker rental service will be accessible to you during the store’s opening hours (from 8:00 AM to 10:00 PM) any day of the week, including holidays.
Therefore, if you rent a locker for a day, you will be able to access from 8:00 a.m. on the date the reservation begins and you must collect your bags before 10:00 p.m. on the current day.
Once I put my luggage into the locker, can I only access again to pick it up?
No, the BIG BOX LOCKERS lockers service is a daily locker rental service.. Which it means that you will be able to access to your booked locker every time you want or need it during the rental period of the locker(s).
How much does every locker's size cost?
The price of the locker will appear on the Webpage www.bigboxlockers.com at the rental moment. Check all the current offers and promotions!
The prices that appear on the website include VAT and refer to the locker’s rental (depending on the size) per daily block of 14 hours on a calendar day, from 08:00 to 22:00.
How do the lockers work?
BIG BOX LOCKERS lockers are self-service.
You can book them on our webpage www.bigboxlockers.com indicating, besides the personal information, the number of lockers you want to book, their sizes and the reservation period. Once you will have finished the booking process, you will receive a confirmation and the pincode to access to your lockers.
What can I do If I have a problem with the use of the locker?
In the event of a breakdown, blockage or any other type of incident in the use of the locker, you will have BIG BOX LOCKERS’ immediate customer assistance service at your disposal. You can find all the necessary information inside the store. If you have some questions, you cant contact us by email: [email protected]
Can I modify a reservation or cancel it?
Yes, but only if this modification or cancellation is made 24 hours in advance of the date on which the service you have booked begins.